Zo by Zocdoc
Zo by Zocdoc is an AI phone assistant for healthcare practices. The solution answers calls concurrently, handles new and existing patient calls, collects insurance information, follows scheduling rules, books appointments directly into EHR systems, routes complex calls to staff, provides call summaries, tracks call volume and call reasons, and supports multilingual patient interactions.
Key Features
- AI phone assistant
- Concurrent call answering
- Appointment scheduling
- EHR booking integration
- Insurance information collection
- Scheduling rule support
- Smart call routing
- Call summaries
- Call reporting
- Multilingual support